La Fonda on the Plaza Privacy Statement
Our Core Beliefs Regarding User Privacy And Data Protection
- User privacy and data protection are a necessity and our duty.
- We have the duty of protecting personal data.
- Data is a liability; it should only be collected and processed when absolutely necessary.
- We loathe spam as much as you do!
- We will never sell, rent or distribute your personal data.
- We will not make your personal information public without your consent. Your personal information (name) will be made public only if you wish to make a comment or review on the website.
Relevant Legislation
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
- EU General Data Protection Regulation 2018 (GDPR)
- California Consumer Privacy Act 2018 (CCPA)
Introduction and organizational info
We, at La Fonda on the Plaza, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website lafondasantafe.com, and any related interactions. Our primary goals in processing this information include:
- Enhancing the user experience on our platform by understanding customer needs and preferences.
- Providing timely support and responding to inquiries or service requests.
- Improving our products and services to meet the evolving demands of our users.
- Conducting necessary business operations, such as billing and account management.
It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.
We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at sales@lafondasantafe.com or +1 5059825511.
Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.
Scope and application
Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our website lafondasantafe.com, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.
What Personal Information We Collect And Why
Here we describe what information is collected and reasons for collecting it. The categories of information collected are as follows:
Site Visit Trackers
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address, which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third-party data processor (see section below).
GA makes use of cookies, details of which can be found on Google’s developer guides. Our website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it.
Reviews And Comments
Should you choose to add a comment or review on our site, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed below. Only the name that you supplied will be shown on the public-facing website.
Your comments and the associated personal data will remain on this site until we see fit to either:
- Remove the comment, or
- Remove the blog post.
NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.
Forms And Email Newsletter Submissions On The Website
If you choose to subscribe to our email newsletter or submit a form on our website, the email address that you submit to us will be forwarded to a third-party marketing platform service company. Your email address will remain within their database for as long as we continue to use the third-party marketing company’s services for the sole purpose of email marketing or until you specifically request removal from the list.
You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
Listed below are the pieces of information that we may collect as part of servicing requests on our website:
- Name
- Gender
- Email ID
- Phone
- Mobile
- Address
- City
- State
- Postal Code
- Country
- IP Address
We do not sell your personal information to third parties. We may share a limited amount of data with the listed Third-Party data processors only towards servicing your requests or improving our offering.
Email Links
We only receive an email when a user mails us using an email link. There are no third-party data processors or intermediaries involved.
The data is collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL), meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.
Revenue Recovery Emails
As part of our Revenue Recovery model, we work with re-marketing service companies to send notification messages if you have abandoned your cart without making a purchase. This is for the sole purpose of reminding customers to complete the purchase if they wish to. The re-marketing service companies do a real-time capture of your email ID and cookies to send an email invite to complete the transaction if the customer abandons the cart. However, the email ID of the customer is deleted from their database as soon as the purchase is complete.
“Do Not Sell My Data” – Why We Don’t Have It
We do not sell personal information of our customers or of minors below the age of 16 years to third-party data collectors, and hence the “Do not sell my data” opt-out button is optional on our website. Reiterating, we may collect your data for the sole purpose of completing a service request or for marketing communications. If you wish to access or erase your personal information, you can do so by contacting us at sales@lafondasantafe.com or +1 5059825511.
Important Notice For Minors Sharing Personal Information
If you are under 16 years of age you MUST obtain parental consent before:
- Submitting a form
- Posting a comment on our blog
- Subscribing to our offer
- Subscribing to our email newsletter
- Making a Transaction
Accessing/Deleting Personal Information
Should you wish to view or delete your personal information, please email us at sales@lafondasantafe.com with the email address used, your name and deletion request.
Data collection and processing
Our commitment to transparency and data protection extends to how we collect and use your personal information. We gather personal data through various interactions, including but not limited to, when you utilize our services or products such as hotel room reservations, meeting and event services, or directly provide information to us.
The following list details the types of personal information we may process:
- First and last name
- Payment information (e.g., credit card number, bank details)
- Browsing history
- IP-based approximate location
- Device ID
Please note that we only process information that is essential for delivering our services, complying with legal obligations, or enhancing your user experience. Your privacy is paramount, and we are dedicated to handling your personal information responsibly and in accordance with all applicable laws.
At La Fonda on the Plaza, we believe in using personal information responsibly and ethically. The data we collect serves multiple purposes, all aimed at enhancing the services we offer and ensuring the highest level of satisfaction among our users, customers, and employees. Here are the key ways in which we use the personal information collected:
- Authentication and security
- Analytics and performance tracking
- Processing transactions
- Marketing and advertising
- Customer support
- Compliance with legal obligations
Your privacy is our priority. We process your personal information transparently and in accordance with your preferences and applicable privacy laws. We are committed to ensuring that your data is used solely for the purposes for which it was collected and in ways that you have authorized.
Data storage and protection
Data storage
Personal information is stored in secure servers located in the following locations: United States. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.
Data hosting partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.
Data protection measures
Encryption: To protect data during transfer and at rest, we employ robust encryption technologies.
Access control: Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.
Data sharing and disclosure
At La Fonda on the Plaza, we are committed to safeguarding your personal information and ensuring it is treated with the utmost respect. This commitment extends to how we handle the sharing and disclosure of your data. Below we outline our practices in this area:
Sharing personal information
Third-party service providers: We may share your information with third-party service providers who perform services on our behalf. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. These partners are prohibited from using your personal information for any purpose other than to provide these services to La Fonda on the Plaza, and they are required to maintain the confidentiality of your information.
| Service Name | Provider | Purpose(s) | Collected Personal Data Type(s) | Privacy Policy Link |
|---|---|---|---|---|
| Google Analytics | Google Ireland Limited |
|
| https://business.safety.google/privacy/?hl=en |
| Google Ads | Google Ireland Limited |
|
| https://business.safety.google/privacy/?hl=en |
| Meta | Meta Platforms Ireland Ltd. |
|
| https://www.facebook.com/privacy/explanation |
| Google Fonts | Google Ireland Limited |
|
| https://business.safety.google/privacy/?hl=en |
| Google Tag Manager | Google Ireland Limited |
|
| https://business.safety.google/privacy/?hl=en |
| Cloudflare | Cloudflare Inc. |
|
| https://www.cloudflare.com/privacypolicy/ |
Third Party Data Processors
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the section above. If you request for your personal information to be deleted with us, the request will also be forwarded to the parties below:
- Google (Privacy Policy)
- Twitter (Privacy Policy)
- CartStack (Privacy Policy)
- Microsoft (Privacy Policy)
- Facebook (Privacy Policy)
- Benchmark (Privacy Policy)
- Instagram (Privacy Policy)
- Cloudflare (Privacy Policy)
Data processing agreements
When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs) that ensure your information is managed in accordance with GDPR and other relevant data protection laws. These agreements mandate that third parties implement adequate technical and organizational measures to ensure the security of your data.
Transparency and control
We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes.
Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so. For any queries or concerns about how we share and disclose personal information, please reach out to us at sales@lafondasantafe.com or +1 5059825511.
User rights and choices
At La Fonda on the Plaza, we recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring you can exercise your rights effectively. Below is an overview of your rights and how you can exercise them:
Your rights
Right of access (Art. 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information about how we process it.
Right to rectification (Art. 16 GDPR): If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request its correction or completion.
Right to erasure (‘right to be forgotten’) (Art. 17 GDPR): You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
Right to restriction of processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal information under certain conditions.
Right to data portability (Art. 20 GDPR): You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit those data to another controller.
Right to object (Art. 21 GDPR): You have the right to object to the processing of your personal information, under certain conditions, including processing for direct marketing.
Right to withdraw consent (Art. 7(3) GDPR): Where the processing of your personal information is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.
Exercising your rights
To exercise any of these rights, please contact us at sales@lafondasantafe.com or +1 5059825511. We will respond to your request in accordance with applicable data protection laws and within the timeframes stipulated by those laws. Please note, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal information.
We are committed to facilitating the exercise of your rights and to ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is handled, please do not hesitate to get in touch with us.
Cookie Policy
This policy covers the use of cookies and other technologies on our website lafondasantafe.com. At La Fonda on the Plaza, we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.
Understanding cookies and tracking technologies
Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.
How we use these technologies
Essential Cookies And Similar Technologies: These are vital for the running of our services on our websites and apps, such as authentication and security. Without the use of these cookies parts of our websites would not function. For example, session cookies allow a navigation experience that is consistent and optimal to the user’s network speed and choice of device. They do not require consent.
Analytics Cookies And Similar Technologies: These collect information about your use of our websites and apps and enable us to improve the way they work. For example, analytics cookies show us which are the most frequently visited pages and if error messages are received from web pages. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally, these cookies allow us to see overall patterns of usage at an aggregated level.
Functional Cookies: Enable the website to provide enhanced functionality and personalization, like remembering your preferences.
Tracking, Advertising Cookies And Similar Technologies: We use these types of technologies to provide advertisements that are more relevant to your interests. This can be done by delivering online adverts based on your previous web browsing activity. Cookies are placed on your browser which will store details of websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites that use the same advertising networks. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.
We may also use cookies and similar technologies to provide you with adverts based on your location, offers you click on, and other similar interactions with our websites and apps.
Your choices and consent
Upon your first visit, our website will present you with a cookie consent banner, where you can:
- Accept all cookies: Consent to the use of all cookies and tracking technologies.
- Reject non-essential cookies: Only essential cookies will be used to provide you with necessary website functions.
- Customize your preferences: Choose which categories of cookies you wish to allow.
International data transfers
At La Fonda on the Plaza, we may transfer your personal information to locations outside of your country of residence, including to countries that may have different data protection laws than those in your jurisdiction. We want to assure you that any such transfers are conducted with the utmost care and in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).
Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Compliance with United States privacy laws
To appeal a decision we may make regarding your request, please contact us within 60 days of receiving our response by submitting your request through the link on our website or by using one of the following methods:
Email: sales@lafondasantafe.com
Phone: 5059825511
In your appeal request, please include your original request, the date of our response, and a brief explanation of why you believe our decision was incorrect.
For residents of the United States of America the following provisions apply:
A. Individual rights
The California Consumer Privacy Act provides residents of California specific rights regarding their personal information, additional to what has been described before.
B. Right to Know
You may request that we disclose to you what personal information we have collected, used, shared, or sold about you, and why we collected, used, shared, or sold that information. Specifically, you may request the disclosure of:
- The categories of personal information collected
- Specific pieces of personal information collected
- The categories of sources from which we collected personal information
- The purposes for which personal information is used
- The categories of third parties with whom personal information is shared
- The categories of information that are sold or disclosed to third parties
C. Right to Delete
You may request that we delete personal information we have collected about you.
D. Right to Correct
You may ask us to correct inaccurate information that we have about you.
E. Right to Limit
You can request us to only use your sensitive personal information (for example, your social security number, your genetic data, etc.) for limited purposes, such as providing you with the services you requested.
F. Right to Opt-Out
La Fonda on the Plaza does not sell or share personal information. In case your data is sold or shared you can make use of your right to opt-out of the sale or sharing of personal information by submitting your request through the link on our website.
G. Right to Non-Discrimination
You have the right to be protected from discrimination for exercising your rights.
H. Submitting requests
You may submit your request by sending an email to sales@lafondasantafe.com or by phone at +1 5059825511. We will compare the information you submit to us with the information we have in our records to verify your request. We will then respond to your request in accordance with the requirements.
I. Sensitive data and/or biometric data
We only process sensitive personal data with your prior consent and only for specific purposes that are clearly disclosed at the time of collection. You may withdraw your consent at any time by submitting your request through the link on our website or by email to sales@lafondasantafe.com.
Changes To Our Privacy Policy
This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.
By entering a valid email address that you have access to, we will inform you about any personal information we collect that is associated with that email address and how to manage it.